AirViewX Powers Telecom Tower Industry – A Case Study
The foundation of great management lies in the effective tracking of all business processes and resources including sites/assets, vendors, deliverables, employees, and field force. AirViewX allows its users to manage hundreds of complicated sites such as telecom tower sites with its powerful unified platform.
“Forget about site management nightmares and empower your team with the tools that help your business to grow.”
AirViewX is an enterprise-grade solution for planning, managing, and delivering complex, mission-critical large-scale projects, support ticket management, workforce automation, and business process automation with ease without compromising accuracy, quality, and efficiency.
Our clients can roll out a complex project across thousands of sites using AirViewX while using the power of business process automation, a powerful ticketing support system, checklists, analytics, artificial intelligence and document, and notification management.
Figure : Site Management Process
Note: This case study shows the telecom site deployment journey with AirViewX.
A telecom operator needs to upgrade and deploy thousands of new sites every year. Managing these sites on a day-to-day basis is already a big challenge because most of their current tools don’t allow them to track and manage sites in an integrated way. They lack real-time reporting and integrated management tools and do not have adequate tools to manage vendors and track field force.
Currently, excel, email, and standalone project management tools are the mainstay of telecom operators.
Given all the challenges being faced currently, they decide to engage with a leading consultant to provide them with a unified solution for managing sites, vendors, projects, tickets and resources. In the first meeting, the consultant asks about their site deployment/maintenance plans, upcoming projects, and resource management needs.
After getting relevant information from the telecom provider, the consultant gives them a site template designed in AirViewX and asks them to share information on a subset of their sites for which they want to make a plan in a given format. The template shared by the consultant is quickly approved after some changes and discussion. The consultant gets the site information loaded on a few sites and management can now see their sites live on the map.
Figure : Entity template for a telecom site
Figure : Entity dashboard for a fictitious entity in production
Project Planning and Rollout
The consultant then creates a project plan and starts rolling it out on sites. The consultant then engages the management of his telecom client and starts to do resource planning, project rollout, vendor management, checklist design, and workflow design.
Figure : Issue management is a key part of any complex project
Figure : Tracking project status across all the entities across which a project rollout is being implemented.
Figure : Tracking project rollout(Task Statuses) across all sites on map
“At this point, the management of the telecom company can see the full potential of AirViewX solutions, and decides to proceed further. ”
Onboarding and Execution
Here are the steps for going live with thousands of sites :-
Achieve project success, and optimize project resources and execution with fully integrated project management that extends all the way to field force management, site management, and progress tracking!
Figure : Project Status Dashboard
Figure : Monitoring Project Execution on Multiple Entities
Figure : Issue analysis and tracking across all the sites
Key Advantages/Benefits of AirViewX
Thousands of telecom sites were upgraded for a major telecom operator. Now they can manage these sites on a day-to-day basis effectively. Their existing tools have been replaced completely by AirViewX Unified Solution. Now they can track sites in real-time, manage vendors, track field force, track issues, and service tickets, and enjoy a streamlined and automated workflow.